Futuristic Data Driven UX & CX Strategy (IKIGAI)
An holistic perspective towards the future of customer experience and user experience that challenges traditional viewpoints of user centricity or customer centricity.
About this session
About this webinar
Future of CX/UX which is complex and beyond traditional centricity.
What you will learn
> why the future of customer experience is more complex than traditional customer-centricity.
> why humanizing digitalization is needed even in Metaverse, AI, HMI, data and mobility UX/CX.
> how sustainability plays an important role in the future of user/customer experience.
Summary
Balancing is an art in IKIGAI and essential for sustainable CX/UX. Hamed Yahyaei will show some examples from Scania and elaborate on the importance of UX writing towards data driven experience improvement.
An omni-channel approach or a holistic perspective towards the future of customer experience and user experience that challenges traditional viewpoints of user centricity or customer centricity.
